Shipping Policy

Last updated: August 18, 2026

Processing Time

Orders are processed and shipped within 24 hours (Monday–Friday). Orders placed on weekends or public holidays are shipped the next business day. You will receive a confirmation email with tracking information as soon as your order ships.

Shipping Rates & Delivery Times

We ship from our warehouse in the United States.

Delivery times are estimates and begin from the date of shipment, not the order date. Occasional delays may occur due to carrier volume, weather, or public holidays.

Order Tracking

Once your order ships, you will receive an email with your tracking number. Please allow up to 24 hours for tracking information to become active. If you haven't received tracking details within 2 business days of ordering, contact us at support@gruene-valerie.com.

Incorrect Address

Please double-check your shipping address at checkout. If you notice an error, contact us at support@gruene-valerie.com as soon as possible — we can update the address as long as the order has not yet shipped. We are not responsible for orders delivered to an incorrectly entered address, but we will always do our best to help.

Lost, Delayed, or Damaged Shipments

If your order hasn't arrived within 10 business days, or arrives damaged, contact us at support@gruene-valerie.com with your order number (and photos, in case of damage). We will send a free replacement or issue a full refund — whichever you prefer.

Questions?

Our support team is happy to help: support@gruene-valerie.com. We respond within one business day.